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PRIVACY POLICY

Your Vitality respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information when you engage with our services or visit our website.

 

By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.

 

1. What Personal Information We Collect

 

We collect personal information directly from you when you:

  • Book a session

  • Complete contact or intake forms

  • Subscribe to our newsletter

  • Communicate with us via email, phone or social media

  • Download resources or register for events

 

This information may include:

  • Full name

  • Email address

  • Phone number

  • Address (if required for invoicing or services)

  • Date of birth (if relevant)

  • Billing details

  • Coaching goals, personal or health-related information (as relevant to coaching)

  • Any other information you voluntarily provide

 

We may also collect non-identifying information automatically (e.g., IP address, browser type, site usage patterns) via cookies or analytics tools to improve user experience.

 

2. Why We Collect Personal Information

 

We collect personal information that is reasonably necessary to:

  • Provide you with our services

  • Manage client relationships and appointments

  • Respond to enquiries and provide support

  • Maintain records as required by law or ethical standards

  • Send newsletters or updates (you may unsubscribe at any time)

  • Improve our website, services, and client experience

 

3. How We Collect Information

 

Where possible, we collect information directly from you. This may occur via:

  • Online booking forms

  • Email or telephone communication

  • Intake or coaching session forms

  • Website contact forms or surveys

  • In-person discussions

 

We do not collect sensitive information unless it is necessary and you have consented (e.g. health or wellbeing data relevant to coaching).

 

4. Disclosure of Personal Information

 

We will never sell your information. We may disclose your personal information to:

  • Technology service providers (e.g., online booking systems, email or invoicing software)

  • Professional advisers (e.g. accountants or legal representatives, if required)

  • Regulatory or legal bodies where required by law

 

All third-party providers are required to handle your data securely and in compliance with Australian privacy law.

 

5. Storage and Security

 

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes using:

  • Secure cloud-based storage

  • Encrypted communication tools (e.g. secure email platforms)

  • Password-protected files and devices

  • Access limitations to client data

 

Where personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

 

6. Access and Correction

 

You may request access to the personal information we hold about you. If any of the information is inaccurate, incomplete, or outdated, please contact us to request a correction.

 

Requests can be made via email (see Section 10).

 

We may need to verify your identity before processing access or correction requests and will respond within a reasonable time.

 

7. Overseas Disclosure

 

While most of our systems are based in Australia, some of our service providers may store data overseas (e.g., cloud platforms in the US or EU). We only use reputable providers with appropriate data protection safeguards.

 

8. Website Cookies and Analytics

 

Our website may use cookies and analytics tools to enhance your user experience and measure website performance. You can modify your browser settings to refuse cookies or notify you when they are used.

 

9. Complaints

 

If you have a concern about how your personal information has been handled, please contact us (see Section 10). We take complaints seriously and will investigate promptly.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

Phone: 1300 363 992

 

10. Contact Us

 

For questions about this Privacy Policy or to make a request regarding your personal information, please contact:

 

Your Vitality

Email: julie@yourvita.com.au

Phone: +61 408 007 988

Address: 1A/41 O'Hanlon Place, Gold Creek Village, Nicholls ACT 2913

Website: yourvita.com.au

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