TERMS & CONDITIONS

These Terms and Conditions (“Terms”) govern your use of our website and coaching services. By accessing our services, booking a session, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Coaching Services Overview

Our coaching services are designed to support women in areas such as personal development, health and wellness, mindset, career goals, and lifestyle balance. Coaching is not a substitute for counselling, therapy, or medical treatment.

If you are experiencing mental health concerns, we recommend contacting a registered psychologist or appropriate healthcare provider.

2. Client Responsibilities

By engaging in coaching with us, you agree to:

Take full responsibility for your decisions, actions, and outcomes.
Be honest, respectful, and punctual in communication and sessions.
Attend scheduled sessions or provide required notice for cancellations.
Understand that results depend on your personal effort and circumstances.

You acknowledge that coaching is a collaborative process, and that no specific outcomes or guarantees can be made.

3. Booking and Payments

All sessions must be booked directly with Julie, or via email, sms, or our website bookings page.
Payment is required in advance or as otherwise agreed.
Payment methods accepted: credit/debit card, bank transfer.

All prices are listed in AUD and include GST unless stated otherwise.

4. Cancellations and Refunds

We require a minimum of 24 hours’ notice for session cancellations or rescheduling.
Late cancellations or no-shows may be charged at the full session rate.
Refunds are not provided for completed sessions or programs unless required under the Australian Consumer Law.
For packages or programs, a pro-rata refund may be available in exceptional circumstances at our discretion.

5. Confidentiality

We respect your privacy. All personal information shared during coaching sessions is treated as confidential, except where:

Disclosure is required by law (e.g. serious risk of harm or court order).
You provide written consent to share information.
Technology systems (e.g. email or video platforms) are used and may involve third-party tools.

Please refer to our Privacy Policy for more information.

6. Intellectual Property

All materials provided during coaching sessions, programs, or on our website (including worksheets, PDFs, videos, and course content) are the intellectual property of Your Vitality and are protected under Australian copyright law.

You may not reproduce, share, or modify any materials without prior written consent.

7. Disclaimers

Coaching is a professional relationship that supports personal development but does not involve diagnosis or treatment of medical or psychological conditions.
We do not provide legal, financial, or medical advice.
While we aim to support you in achieving your goals, we make no guarantees of specific results.

8. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of our services.
If we are found liable under Australian Consumer Law, our liability is limited to re-supplying the services or a refund, at our discretion.

9. Governing Law

These Terms are governed by the laws of Australian Capital Territory. Any disputes will be subject to the exclusive jurisdiction of the courts of that state.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes. The latest version will always be available on our website.

11. Contact Information

If you have any questions about these Terms, please contact:

Your Vitality

Email: julie@yourvita.com.au

Phone: +61 408 007 988

Address: 1A/41 O'Hanlon Place, Gold Creek Village, Nicholls ACT 2913

Website: yourvita.com.au